Injuries at shopping centres and supermarkets occur more often than people think. What is even more surprising is that many people do not know that they have legal rights to compensation if the accident is someone else’s fault.

There are five simple but important steps which you should take if you are injured whilst out and about:

  1. Always ask for help. If possible, ask to speak to a manager.
  2. If you are physically able, take photographs of the accident scene. If you slipped on a liquid, or other substance, try and take a picture of that too.
  3. If there are any witnesses to your fall, ask for their name and phone number. A witness to an accident can be valuable in confirming what actually happened and may provide information that you were not aware of.
  4. Make sure that you report the incident to the manager or to an employee and ask for a copy of the report. An incident report will ensure that your accident has been documented and will be investigated by the property owner.
  5. Consult a doctor immediately about your injuries, if you haven’t already received medical treatment at the scene of the accident. Tell the doctor how your accident happened, as this will add to the contemporaneous evidence in support of your claim.

If you have been injured at a shopping centre or in a supermarket, you may be entitled to compensation for any pain and suffering, medical expenses, lost wages and domestic assistance, even if you were partly to blame.

There are strict time limits under legislation for making a public liability claim, so it is crucial to seek legal advice as soon as possible.

If you have been injured at a shopping centre or supermarket and you’d like more information about what you can do, call us on 1800 25 1800 of make an online enquiry for a free, no obligation consultation.

Written by Vladana Vracar

Vladana is a Law Clerk in Julie Mahony’s Practice Group. Vladana assists Julie with a variety of personal injury cases including public liability claims.  She is due to be admitted as a Solicitor later this year.