With regard to awareness, I can recall Minister Dominello trumpeting the reduction in greenslip price and heralding the refund (of up to $100) on the greenslip price for the 2017/18 year which are of course of interest to the motoring public of NSW but I do not recall a single advertisement highlighting the benefits of this scheme to the injured persons of NSW. What is, for example, being done to raise awareness of the scheme to at-fault drivers? Where are the advertisements in the Al-Furat , Daily Chinese Herald or other non-English language newspapers of Sydney?
In terms of complexity as a personal injury lawyer of over 40 years I have never seen a more complex scheme than this one. If lawyers are having a hard time comprehending this scheme how are members of the public, insurer claims officers and SIRA staff navigating it?
The perception of value concept is one which our Belinda Cassidy wrote about recently in terms of the perception of value by the greenslip paying public, but the injured person would also be concerned in that if injured and a worker they get paid 80-95% of their lost earnings (not 100%) and getting treatment, care and respite involves daily battles with insurance company claims staff whose first response is ‘no’ for fear the scheme may collapse.
Is the point about incentives a reference to bonuses which might be paid to insurance company claims staff when claims are rejected or denied? Or is this a reference to an absence of incentives to make a claim (such as a lump sum at the end of it) which is closely tied to the perception of value. Why put yourself through so much frustration and stress to get what you are entitled to when you can make a claim on medicare, use up your sick leave and annual leave and struggle through with the voluntary assistance of friends and family members.