- Claimants from a non-English speaking background (those who need an interpreter). There has been an 86% reduction in claims making frequency from 2010-11 to 2018;
- Claimants under 55 (including children) living in lower socioeconomic areas (based on their postcode) with the most disadvantage. There has been a 34% reduction in their non-minor injury claims.
The fifth slide is headed ‘why are people not claiming?’ and gives four reasons said to be informed by the change in claimant profile and interviews with stakeholders. These reasons are:
- Perception of value and
Written by Tom Goudkamp OAM