Where Did The NSW CTP Claims Go



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  1. Claimants from a non-English speaking background (those who need an interpreter). There has been an 86% reduction in claims making frequency from 2010-11 to 2018;
  2. Claimants under 55 (including children) living in lower socioeconomic areas (based on their postcode) with the most disadvantage. There has been a 34% reduction in their non-minor injury claims.

The fifth slide is headed ‘why are people not claiming?’ and gives four reasons said to be informed by the change in claimant profile and interviews with stakeholders. These reasons are:

  1. Awareness
  2. Complexity
  3. Perception of value and
  4. Incentives

Written by Tom Goudkamp OAM


I could write a book as to how the last 4 years would have been different if not for Tom and his team.
The support, assistance, advice from the first conversation till even after the settlement was second to none from the team at Stacks Goudkamp.
Four years on and after many downs, my children and I have our lives back.
We are unable to THANK YOU enough, but know that you have changed our lives for the better in so many ways since the accident.