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I just wanted to drop you a quick thank you note for all the incredible support given to me by Cali during my recent successful TPD claim.
She was at all times quick to respond, accurate and succinct in her communications and most of empathetic and patient with me when the insurer was taking so long to respond and it was taking its toll on my mental health.
I imagine you receive the occasional complaint from a difficult client but very rarely receive a thank you note from a grateful client. All I can say is that Cali is a superb person and a real asset to have on your team.