If your lawyer is a poor communicator or you have difficulty understanding the claims process, you are entitled to demand an explanation. If your lawyer cannot explain your case to you in simple, understandable terms it may be that he or she does not have a proper grasp of your case. In these circumstances, you are entitled to consider: has your lawyer sufficiently familiarised him or herself with your case? Do they have sufficient experience in the area of law to properly advise you? If your answer to either of these questions is in the negative you should consider speaking to a different lawyer.
Speaking to a different lawyer is not the same as changing representation. You are entitled to discuss your case and the possibility of transferring your file to a different lawyer without making any commitment.
The process of transferring your file from one lawyer to another is usually an easy transition, which is conducted entirely by your new legal representative. You will usually be required to sign a document authorising your new lawyer to request your file. He or she will then take the required steps to request and obtain the file.